🔥 Shopmate is Evolving - Exciting Product Improvements 🚀

🔥 Shopmate is Evolving - Exciting Product Improvements 🚀
Shopmate is the AI shopping assistant built for E-commerce

At Shopmate, we're constantly innovating to ensure our AI-powered solutions not only meet but exceed the evolving needs of e-commerce businesses. We're excited to announce four major updates to our product, each designed to enhance your online store's efficiency and customer experience.

1️⃣ Enhanced Customisation

What's New: The Shopmate Dashboard has been upgraded to provide a variety of enhanced customisation options. Now, you can tailor the appearance of your chat window, including its colours and margins, with separate customisation options for web and mobile versions. This upgrade allows for a more branded and seamless integration of Shopmate into your website's aesthetic, ensuring a consistent user experience across all devices.

How to Use: Easily access the Shopmate Dashboard to tailor the appearance of Shopmate on your website and mobile interfaces.

Shopmate Dashboard Customisation Section

2️⃣ Private Database Upload

Shopmate has always offered seamless integration with Shopify, Magento, and WooCommerce, automatically incorporating your store's product descriptions and specific details. Building on this, we've listened to feedback from our partners and recognised the potential of utilising private data, like customer support email copies or detailed internal product descriptions, to enhance Shopmate's performance. Our latest feature now allows you to train your bot with your own data! This new capability has shown to improve Shopmate's effectiveness for our merchant partners by 36%, offering a more personalized and accurate customer interaction experience.

What's New: Shopmate now allows merchants to upload your private database directly into the Shopmate Dashboard.

How to Use: By uploading your private database, you empower Shopmate with the specific data it needs to serve your store better. This feature enhances the accuracy and personalisation of the information provided by Shopmate, making its AI-driven recommendations and responses more tailored to your unique business needs.

Training your own bot

3️⃣ Customised Training for Shopmate

What's New: Gain more control over how Shopmate interacts with your customers with our new customised training feature.

How to Use: Directly within the Shopmate Dashboard, you can now define and customize responses to frequently asked questions. For instance, set Shopmate to automatically share your Instagram details when customers inquire about your social media presence, ensuring consistent and accurate responses every time.

4️⃣ Connect to Human Agent

This highly requested feature from our merchant partners is now live! Despite Shopmate's capability to handle customer inquiries 24/7, we understand the importance of human interaction. Merchants can now offer customers the option to connect directly with a human agent through Shopmate. This integration ensures a seamless transition from AI to human support, enhancing the overall customer experience.

What's New: Shopmate's latest feature supports integration with popular business chat services like WhatsApp Business and Messenger.

How to Use: This integration allows customers to request a human agent directly through Shopmate. It ensures a smooth transition from automated assistance to personal customer service, providing a seamless support experience for customers who require more detailed assistance.

Feature: Integration with Live Chat Platforms like Gorgias

If your store utilizes Gorgias or similar live chat services, Shopmate now offers seamless integration. When customers opt for 'Live Chat' through the Shopmate chat window, the Gorgias interface (or your chosen platform) will automatically pop up. This feature allows customers to effortlessly connect with a human agent, ensuring a smooth and responsive support experience directly from the Shopmate interface.

These updates are part of our commitment to providing a versatile, user-friendly, and efficient AI assistant for e-commerce platforms. Whether you're using Shopify, Magento, or WooCommerce, Shopmate's enhanced features are designed to streamline your operations and improve your customers' shopping experience. We're excited for you to try these new features and look forward to your feedback!